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Returns


We accepts returns on majority of our products (in new, uninstalled condition and original packaging) within 15 days of receipt, unless otherwise noted on the product page. Contact our Customer Service team to initiate a return authorization. You are responsible for shipping the product back to us and we will credit your account within 15 days of receiving the product in our warehouse. To ensure it arrives safely, we highly recommend you return the product via the shipping method/carrier we used to send it to you. You must initiate shipment within 10 days of receipt of the RMA#. Please note that due to customs, shipping and duty fees, we are unable to accept returns on any Canadian orders. All orders shipped to Canada are final sale.

Cancellations

Once we receive your order we get to work on it right away. Contact Customer Service to make a request for a change or cancellation. We will make our best efforts to accommodate the requested change.

Damages

Unfortunately, fragile items are sometimes damaged in shipping. If by some chance, your item arrives damaged, please contact our Customer Service team. We will arrange a prompt replacement of the item. We ask that you fully inspect all products immediately upon delivery receipt and furnish photos of any product that is damaged along with the packaging.

Defective Products

Please keep in mind that defective goods (those with factory defects, missing parts or other problems originating prior to shipment) are handled differently than damaged goods (which are damaged in shipping). We work closely with our suppliers to ensure that quality production and inspection procedures are in place, but sometimes defects do occur. We work with you to resolve these issues, but you must report any product defect within 15 days of receiving your order.

Warranties

Most of our manufacturers guarantee their products with 1 year warranty. Please contact us if you have questions regarding specific product warranties.
Training On XOLogic Features
If you have any questions on how to use any of the available XOLogic features, use the link below. For Any Other Questions:
Fill in the form below for any questions that fall outside the scope of our existing training videos. We will respond promptly and help in whatever capacity that we can. If you would like to speak with us directly, you can reach us Monday through Friday from 8AM to 5PM Mountain standard time by calling 1 (866) 684-4134.
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